The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Rooms!
“Our room was impressively large, allowing us to spread out comfortably during our stay.” view full review
Immaculate Bathrooms
“The bathroom was spotless and well-maintained, providing a refreshing space after a long day.” view full review
Coffee Galore!
“The self-service tea and coffee station offered plenty of options, perfect for those early mornings.” view full review
Great Parking Discounts
“We enjoyed a fantastic discount at the nearby B4 indoor parking, making our visit even more enjoyable.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Housekeeping
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
1 Snow Hill Plaza, St Chad'S Queensway,
Birmingham,
United Kingdom,
NULL,
West Midlands
Map view
street view
1 Snow Hill Plaza, St Chad'S Queensway,
Birmingham,
United Kingdom,
NULL,
West Midlands
City landmarks
Mall
Bullring & Grand Central
1.0
km
Gallery
Gas Hall Exhibition Gallery
900 m
Museum
Thinktank Birmingham Science Museum
1.3
km
Art object
Statue of Horatio Nelson
940 m
50 - 54 Inge St / 55 - 63 Hurst St
Birmingham Back to Backs
1.5
km
Church
Saint Martin in the Bull Ring
1.1
km
Warstone Ln./Vyse St. Hockley
Chamberlain Clock
1.1
km
Museum
Museum of the Jewellery Quarter
1.4
km
Library
Library of Birmingham
1.3
km
Centenary Sq.
Hall of Memory
1.4
km
Gallery
Ikon Gallery
1.7
km
Aquarium
National SEA LIFE Centre Birmingham
1.7
km
Museum
Coffin Works
1.0
km
Church
Saint Paul's Church
630 m
New St.
Rotunda
830 m
Mall
Brindley Place
1.7
km
Event hall
International Convention Centre Birmingham
1.5
km
Warstone Road/Vyse Street and surrounding areas
Jewellery Quarter
1.3
km
9 Margaret Street
Birmingham and Midland Institute
880 m
Stadium
St. Andrew's Stadium
1.4
km
Park
Aston Hall
2.5
km
Square
Chamberlain Square
920 m
Square
Centenary Square
1.4
km
Monument
Joseph Sturge memorial
2.2
km
Broad St.
Three Wise Men
1.7
km
Public Building
Birmingham Magistrate Court
1.4
km
Nearby
Church
Birmingham Cathedral
110 m
5 St. Philips Place
Burnaby Memorial
550 m
Colmore Row
Colmore Gate
400 m
Church
Cathedral and Metropolitical Church of St Chad
40 m
Restaurants
The Bull
320 m
1 Price Street
Aunt Sally's
410 m
193 Corporation Street
The Cereal Bowl
430 m
189 Corporation Street
Treat Greek Deli
340 m
Colmore Row Great Western Arcade
Philpotts Cafe Birmingham
380 m
Priory House 36 Colmore Circus Queensway
Pepe's Peri Peri
530 m
159 Corporation Street
Monty's Deli Sandwich Bar
410 m
Colmore Gate 4 Colmore Row
Wrap Lab
400 m
Great Western Arcade
Kwik Stop News & Snacks
560 m
212
Plant and Pulse
590 m
9 The Minories
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
clean
great location
poor dining
room temperature issue
6.8/10
Nice
Rooms
6.7
Location
8.2
Service
7.3
Dining
5.8
Guest reviews
6.8/10
based on 12 reviews
7.7
7.7/10 based on 7588 reviews
Gordon
United States,
April
2024
6.8/10
I had a mixed experience at the hotel. The room was clean, spacious, and comfortable, but unfortunately, the heating was on instead of cooling during the hot weather. The staff, particularly Joanne, was extremely helpful and friendly, making my stay more enjoyable. The location was convenient for accessing the center and restaurants, but public transport from the main station was a bit tricky. The dining experience was poor with limited options that were not tasty. Overall, a decent stay with a few ups and downs.
Rooms
8.0
The room was clean and comfortable with a good bed and amenities like a kettle and cups. It was spacious, quiet, and cozy.
Service
7.0
The staff, especially Joanne, was incredibly helpful and friendly. However, there were some instances of unfriendliness noted.
Location
9.0
The hotel's location was great for accessing the city center and nearby restaurants. It was in a safe area, but public transport from the main station was a bit challenging.
Dining
5.0
Unfortunately, the dining experience was subpar with limited and unappetizing food options. However, some pastries were enjoyable.
Facilities
6.0
The facilities were decent, but there were some issues with dining options and the room temperature control.
clean
poor dining
Stephen
United Kingdom,
March
2024
7.2/10
My stay at the hotel was quite pleasant overall. The rooms were beautiful and spacious, although it would have been better if they were checked before bookings as I discovered some faults later on. The service was generally friendly and helpful, particularly in the breakfast area, but there were some issues with topping up breakfast items. The location was pretty good, just a ten-minute walk from the New Street Station. The dining experience was varied and good, but there were some hiccups with missing items and limited hot drinks. Overall, it was a nice experience with a few minor drawbacks.
Rooms
7.0
The rooms were big and had a good TV, but there was a malfunctioning aircon.
Service
7.0
The staff were nice and helpful, always ready to explain everything simply, although there were some struggles in maintaining breakfast items.
Location
8.0
The location was pretty good, just a ten-minute walk to the center and close to the New Street Station.
Dining
7.0
The dining options were varied and very good overall, although there were some issues with running out of cutlery, cups, and glasses.
Facilities
The facilities were decent overall and added to the stay experience.
Charles
United Kingdom,
March
2024
7.0/10
The hotel had a good finish in the rooms and the service was professional, but there were issues with temperature control in the room and the staff's directions. The location was ideal for some and dining options were satisfying. Assorted fruits were a highlight.
Rooms
7.0
The rooms were of good quality finish, but the air conditioning was insufficient for comfort.
Service
6.0
The staff were professional, but had issues providing accurate directions.
Location
8.0
The location was perfect for my needs and very convenient for accessing the town center.
Dining
7.0
The dining experience was satisfying with assorted fruits, but caused stomach pain for some.
Facilities
7.0
Facilities were basic but functional.
convenient location
temperature control issues
Charles
United Kingdom,
January
2024
7.2/10
The hotel has bright and airy rooms along the walls in the main room with an iron and ironing board and a comfortable bed. I enjoyed the cleanliness of the room, though the price could be more competitive. The service at the reception desk was really helpful, especially when we arrived in the early hours of the morning. The location is accessible to all city center attractions, close to the train stations, and just a short walk from the pubs and restaurants. The dining experience was a bit on the poor side with slow replenishment at breakfast. Overall, the facilities were satisfactory.
Rooms
8.0
The bright and airy rooms with iron and ironing board and comfortable bed were clean and comfortable.
Service
7.0
The staff at the reception desk were very friendly and helpful, creating a good atmosphere in the hotel. However, there were delays in addressing issues even after several follow-ups.
Location
8.0
The hotel's location is accessible to all city center attractions and convenient to the main train stations and local dining options, though the cleanliness could be improved.
Dining
6.0
The dining experience, particularly breakfast, could have been better with quicker replenishments and a more varied menu.
Facilities
7.0
The hotel's facilities were sufficient but could use some enhancements for a more enjoyable stay.
Samuel
United States,
January
2024
6.4/10
My stay at the hotel had its ups and downs. The location was great, offering easy access to everything I needed, from shops to concert venues. The service, while mostly friendly and helpful, had a few hiccups with staff behavior. The dining experience improved from day one but still had some issues. The rooms, however, were not fully prepared for the number of guests we booked for, which was disappointing.
Rooms
6.0
The room we received was not ready for three adults as booked, which was a letdown. Despite this, the overall comfort was decent.
Service
7.0
The staff, in general, were friendly and accommodating, although there was a rude encounter one evening. The prompt room change was appreciated.
Location
8.0
The location was fantastic, offering easy access to shops, the concert venue, and train stations. However, some promised amenities were missing.
Dining
5.0
The dining options varied in quality from day to day, with some improvements noticed. However, the service and setup needed enhancement for a smoother experience.
Facilities
6.0
The facilities were average overall, with some areas needing attention for a better guest experience.
Great location
Room preparation
James
United Kingdom,
December
2023
7.0/10
Upon arrival, the room was quite hot, and there were cleanliness issues under the bed, but we were moved to a better room on the 18th floor with no window with the air conditioning not working, however, the staff provided a fan. The bin in the room contained food that wasn’t ours, which was not pleasant. Despite these hiccups, the temporary heater in the room was not ideal.
Rooms
6.0
The room needed more cleaning, especially under the bed. The air conditioning was not working, but the staff provided a fan when we requested it. The presence of leftover food in the bin was a bit off-putting. The room temperature was a bit uncomfortable upon arrival.
Service
7.0
The hotel staff seemed over stretched, especially during busy times like breakfast, but they were still helpful in getting us a cot and generally polite. However, they struggled to provide clear directions to a nearby training venue and had some difficulty understanding beverage requests.
Location
8.0
The hotel's location near Snow Hill Station was very convenient for our needs and ideal for our return visit, despite some issues that affected its reputation among certain groups. The proximity to where we needed to be was a plus point, though the surrounding area was not seen positively by some.
Dining
7.0
The dining experience offered a good selection of cereals, croissants, toast, and hot food. However, some items were left out for too long and ended up hard and cold. On the other hand, the cherry on top was the best we've ever had in a hotel, even though the coffee quality was a bit disappointing.
Facilities
The hotel offers basic facilities, with some areas needing improvement. The breakfast menu could be better, and the parking fee added to the overall cost.
John
United States,
August
2023
7.6/10
Upon arrival, the room was freezing due to the air conditioning leaking, but the staff quickly offered to move us to a new room. The hard core condensation was a sign of poor room condition, which was disappointing. The service was exceptional, despite a minor hiccup when staff members blocked the breakfast area briefly. The location was convenient for both walking and accessing the city center, and the breakfast was delicious. The dining experience was satisfactory but required an early start. Overall, the hotel offers a great location and friendly staff, featuring a decent dining selection and enjoyable breakfast.
Rooms
6.0
Despite the initial setback with the air conditioning leak and poor room condition, the staff's prompt action was appreciated.
Service
9.0
The service was exceptional, save for a small issue when staff momentarily blocked the breakfast area.
Location
8.0
The hotel's location was fairly central, making it easy to walk to the Bull Ring and New Street Station. A busy but delicious breakfast awaited on Friday morning.
Dining
8.0
The dining experience was good overall, with a large choice of well-cooked and presented meals, catering to individual requirements.
Facilities
7.0
The facilities met our needs but did not stand out as extraordinary.
Convenient location
Room condition
James
United Kingdom,
May
2023
8.2/10
I had a pleasant stay at the hotel. The rooms were clean and comfortable, and the staff was very friendly and helpful. The location was excellent for exploring the City Centre, although the dining experience left something to be desired with limited options. The facilities were well-kept, offering a comfortable retreat during my visit.
Rooms
9.0
The room met my needs perfectly, especially when we had to stay an extra night. The bed was comfy, and the bathroom was clean.
Service
8.0
The staff were very friendly and helpful, making my stay enjoyable.
Location
9.0
The hotel is in a great location in the City Centre, allowing easy access to various attractions. They even let us check in earlier, which was a big help.
Dining
7.0
The dining experience was okay, but the continental selection was a bit limited. The service was a bit rushed during busy times.
Facilities
8.0
The facilities were good overall, and the hotel offers dry cleaning and housekeeping services. The location near the hospital was convenient for my needs.
Tony
United States,
May
2023
7.4/10
I had a mixed experience at the hotel. On the bright side, the location was ideal for me, close to the city center and within walking distance of major areas. However, the room initially had issues with noise and cleanliness, although the staff did address them promptly. The dining options were standard, but nothing exceptional.
Rooms
7.0
The initial room had noise issues and poor cleanliness, but after moving, it was better.
Service
9.0
The staff were extremely helpful and quick to address room issues.
Location
8.0
The location was perfect for my needs, close to the city center and convenient for transportation.
Dining
6.0
The dining experience offered standard options without much variety.
Facilities
7.0
Standard facilities were available, nothing remarkable.
Luke
United States,
May
2023
6.6/10
My stay at the hotel had its ups and downs. While the rooms were way smaller than last time and quite dusty, the space was good for a family of three. On the bright side, the room was excellent, nice, and quiet. However, cleanliness and sanitization were concerning, especially during these times.
Rooms
6.0
The rooms were smaller than expected and dusty, but the space was good for a family of three. Despite concerns about cleanliness and sanitization, the room itself was excellent, nice, and quiet.
Service
7.0
The service was a mix of efficient and friendly interactions, although there was a slight issue with condescending behavior from one staff member. Overall, the service was lovely, helpful, and welcoming.
Location
8.0
The location was perfect for our needs, near shops, a gym, and various dining options. The proximity to the town center, transport, and friendly staff made our stay enjoyable, especially for my daughter's birthday trip.
Dining
5.0
The dining experience was a bit of a letdown with poorly prepared food, yet the early visit ensured a good table. Despite this, the quality was decent with a variety to choose from.
Facilities
The facilities provided by the hotel were satisfactory, with some room for improvement.
friendly staff
poor dining
Isabel
United Kingdom,
April
2023
5.0/10
My stay at the hotel was quite challenging. I had to change rooms twice due to a lack of heating, which made it very uncomfortable. The staff seemed unprepared for our group size despite our booking confirmation. On the positive side, the location was perfect for our needs.
Rooms
5.0
Changing rooms twice due to a lack of heating was very disappointing and uncomfortable.
Service
5.0
The staff, although unprepared for our group size, were helpful overall.
Location
8.0
The location was perfect for us, being close to the children's hospital and other key spots.
Dining
5.0
The dining experience was terrible with very little choice available.
Facilities
5.0
The facilities were lacking, and the dining options were limited.
Great location
Disappointing dining options
Nancy
United States,
April
2023
7.6/10
My stay at the hotel had its ups and downs. The rooms offered beautiful views of the A38 Queensway and motorway networks to the north, and were nice and spacious with a comfy bed and a nice bathroom and shower. However, there seemed to be some issues with the air conditioning which made the room cold at times. The cleanliness could have been better, as I noticed stains in the bathroom and the room was quite chilly even with the heating on full blast.
Rooms
7.0
The rooms were nice and spacious with good views but could be cleaner.
Service
9.0
The staff were friendly and professional, especially during a challenging time. They even treated my daughter on her birthday.
Location
8.0
The hotel's location was good with easy access to the center of Birmingham, although shops were not within walking distance. One downside was the additional charge for car parking.
Dining
6.0
The dining experience was a bit disappointing with buffet options being left out too long and becoming dry. However, they had a variety of options to cater to everyone's tastes.
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